Frequently Asked Questions



    Home Health


  • Active QuestionInactive QuestionWhat is home health care?

    Home health care provides skilled services for an illness or injury, wherever you call home with the goal of helping you recover, regain your independence and become as self-sufficient as possible. More than just providing excellent care in your home, home health care also saves billions of dollars each year in providing these services outside of expensive facilities. Amedisys Home Health Care offers health care services such as skilled nursing, home health aides, physical therapy, occupational therapy, speech therapy, social work, nutrition services, etc. We also offer specialized clinical programs that focus on empowering you to manage your own illness and make good decisions.

    We specialize in treating acute as well as chronic conditions including:

    • heart disease
    • diabetes
    • chronic obstructive pulmonary disease (COPD)
    • chronic kidney disease
    • recovery from surgery or illness
    • other illnesses and conditions

    You receive the services you need based on a plan of care, which is an individual plan developed by your doctor with our clinical team. Services may include:

    • nursing care
    • therapy
    • pain management
    • medication management
    • wound care
    • infusion therapy
    • psychiatric services

  • Active QuestionInactive QuestionWhat can I expect on the first home health care visit?

    On the first visit, a nurse or therapist will conduct an initial assessment. At Amedisys, this thorough interview and professional assessment is part of our coordinated approach to managing your overall health status. Our assessment focuses on identifying areas where you may benefit from education in self-care management and partners with your doctor to promote disease prevention, in addition, to providing hands-on intervention – which includes the family or caregivers.

    This team approach helps to make the transition from a hospital or nursing facility to your home much easier, and actively engages you and your caregivers in your health care.

  • Active QuestionInactive QuestionWill Amedisys create a care plan just for me or my loved one?

    Yes. An Amedisys clinician will come to your home to assess your needs. You will be included in the care planning process and we will communicate with your doctor to discuss the assessment, your goals and work together to develop your personal plan of care. Amedisys Home Health Care staff will implement your physician-ordered plan of care and keep your doctor updated about your progress. If your condition or needs change, we’ll collaborate with your doctor to review your plan of care and make any adjustments deemed necessary.

  • Active QuestionInactive QuestionHow often will my home health care visits be?

    The frequency and type of home health visits and the services provided are based on your personal plan of care. Your doctor may change your plan of care, increasing or decreasing the number of visits or services provided, in order to provide you with the best home health care for your needs.

  • Active QuestionInactive QuestionMy doctor is ordering home health care for me; can I request Amedisys by name?

    Absolutely, and we’d be honored to care for you or your loved one. Federal law gives patients the freedom to choose their health care provider. 

  • Active QuestionInactive QuestionDoes Amedisys have a home health care center near me?

    Amedisys is one of the nation’s largest home health and hospice care providers, with over 300 care centers nationwide. To search for the Amedisys location in your community, please visit our care center directory.

  • Active QuestionInactive QuestionWho is eligible for home health care?

    There are several requirements for receiving home health care under the Medicare Benefit:

    • You must have a doctor prescribe home health care
    • You must need either skilled nursing care or therapy on an intermittent basis (i.e., physical/occupational/speech therapy)
    • You must be considered “homebound” (see below)

  • Active QuestionInactive QuestionWhat does “homebound” mean?

    Essentially, your condition is such that you’re normally unable to safely leave your home without the assistance of others and the aid of assistive devices (such as crutches, canes, walkers or wheelchairs), and that doing so would require considerable and taxing effort.

    You can generally leave home as often as you need for medical treatment that cannot be provided in the home and still be considered homebound. Further, you are allowed brief and infrequent absences from the home for some non-medical reasons, such as an occasional trip to the barber/beauty shop, to attend church, or for unique family events (like a graduation).

  • Active QuestionInactive QuestionWho pays for home health care services?

    Provided you meet eligibility requirements, Medicare may pay for your covered home health care for as long as you’re eligible and your doctor certifies that you need it.

    Additionally, your state’s Medicaid program or your private insurance also may cover home health care, or some services that Medicare doesn’t cover. Check with your state Medicaid program or insurance company to learn about their specific eligibility requirements.

    Our staff is happy to help determine whether you meet coverage criteria. To learn more, contact a care center near you.  

  • Active QuestionInactive QuestionWhat qualifies as a “home” when home health care is being considered?

    Your residence is wherever you call home. This may be your house, an apartment, a relative’s home, a senior community, or some other type of institution. However, a hospital, skilled nursing facility or intermediate care facility is not considered a “home”.

  • Active QuestionInactive QuestionWhat’s the difference between home health care, hospice care and personal care?

    Home health care provides skilled clinical treatment for an illness or injury, with the goal of helping you recover, regain your independence and become as self-sufficient as possible. Home health care can also help you live with a chronic condition, like heart disease, COPD, or diabetes. Additionally, home health care can include some personal care services, like help bathing and dressing, as part of the plan of care ordered by your doctor.

    Hospice care is designed to provide non-curative treatment and comfort for those who are facing a life-limiting illness. It offers a support system of medical, social, psychological, bereavement and spiritual services that support a patient, their family, and other loved ones.

    Personal care services' aides provide help with personal care, meal preparation or your normal activities of daily living in order to remain independent within your home.


  • Hospice Care


  • Active QuestionInactive QuestionWhat is hospice?

    Hospice is a type of specialized care for people who have terminal illness that is no longer responding to medical treatment or intervention. Rather than trying to cure the disease, we focus on pain and symptom management, emotional and spiritual support, and help for families and caregivers.

  • Active QuestionInactive QuestionHow does hospice care work?

    In most cases, a family member serves as the patient’s primary caregiver and helps make decisions for their loved one. The hospice care team, working together with the caregiver, develops a plan to provide treatment, pain and symptom management, emotional and spiritual support, personal care and specialized services for both the patient and family. Hospice staff is available 24 hours a day, 7 days a week to help meet your needs.

  • Active QuestionInactive QuestionHow do I know when it’s time to consider hospice?

    Patients should consider hospice when medical treatments can no longer cure their disease or when the burden of treating symptoms outweighs the benefits of treatment. Although end-of-life care can be difficult to discuss, talking about hospice early on allows you to make educated decisions and understand a loved one’s wishes before a crisis occurs. If you're unsure whether hospice care is the right choice for you or a loved one, our “Is Hospice the Answer” quiz may help. You can also call your local Amedisys care center for a free assessment to see if it’s time to consider hospice care.

  • Active QuestionInactive QuestionDo Medicare and insurance cover hospice care?

    Yes. Hospice services are 100% covered by Medicare Part A. They are also covered by Medicaid in most states, as well as many other private or managed care insurances.

  • Active QuestionInactive QuestionWhat are the benefits of Amedisys Hospice care?

    Some of the benefits of Amedisys hospice care include:

    • Specially trained team of caring hospice professionals
    • Care provided wherever the patient calls home
    • 100% of hospice costs covered by Medicare
    • 24/7 accessibility if needed
    • Focus on comfort and quality of life
    • Assistance with daily tasks and personal care
    • Emotional and spiritual support
    • Paid medications, equipment and supplies related to the terminal illness
    • Bereavement support and respite care for family members
    • Research shows patients on hospice can live longer than patients who do not receive hospice care

  • Active QuestionInactive QuestionWho will come visit us?

    You’ll receive intermittent visits from a team of people with expertise in different fields. Your hospice team may include a physician, nurse, social worker, chaplain, bereavement counselor, hospice aide and volunteers.

  • Active QuestionInactive QuestionHow often will the hospice team visit?

    The hospice care team works with patients and caregivers to determine the frequency and type of hospice services needed. The number of in-home hospice service visits typically increases as the patient’s illness progresses and their needs increase.

  • Active QuestionInactive QuestionIs hospice available 24/7?

    Yes. At Amedisys, hospice care is available seven days a week, 24 hours a day, all year long. We have hospice team members on call and can respond within minutes, if needed.

  • Active QuestionInactive QuestionCan I keep my doctor if I choose hospice care?

    Yes. You can keep your personal physician while receiving hospice care. Hospice reinforces the relationship between primary care physician and patient, and considers this bond to be a high priority.

  • Active QuestionInactive QuestionWhat if my doctor doesn’t know about hospice?

    Many, but not all, doctors are familiar with hospice. If your doctor doesn’t know about hospice care, contact us. We can share information about hospice services and hospice eligibility requirements and help you decide on next steps. Information is also available from the National Hospice and Palliative Care Organization and the Centers for Medicare and Medicaid Services Hospice Center.

  • Active QuestionInactive QuestionHow can I arrange to receive hospice services?

    Anyone can make a referral for hospice care. Feel free to speak with your doctor, minister or a trusted friend when making this decision. You can also contact us to learn more about in-home hospice services and arrange a meeting in your home to discuss our hospice program. We also provide care in local hospitals and some extended stay facilities.

  • Active QuestionInactive QuestionWhat’s the hospice admission process like?

    Once you’ve expressed an interest in learning more about hospice care, one of our team members will contact you to discuss your needs and help determine your eligibility. Next, we’ll contact your doctor to discuss your decision and receive authorization to begin providing the in-home hospice services you’ve chosen. Finally, you’ll sign forms that are similar to the ones that you would sign before receiving any other special medical services.

  • Active QuestionInactive QuestionWhen does hospice care begin?

    Once a referral for hospice care is made, we will contact you within a few hours to schedule the first visit at a time that’s convenient for you. A hospice care team member typically visits the patient within 24 hours. In some situations, it may be possible for hospice services to start sooner.

  • Active QuestionInactive QuestionHow long can a patient receive hospice care?

    It depends on the patient’s specific needs, but Medicare covers six months of hospice care initially. Care can last longer than six months if a doctor certifies that the patient continues to meet hospice eligibility requirements.

  • Active QuestionInactive QuestionWhat happens if the patient’s condition improves?

    Sometimes with the extra attention that hospice care provides, a patient’s health improves. If a patient’s condition improves or the disease goes into remission, the patient can be discharged from hospice care and returned to regular medical treatment. Likewise, should the patient need to return to hospice in the future, these services can be resumed if the patient is eligible.

  • Active QuestionInactive QuestionIs there any special equipment I need or changes I have to make in my home before hospice care begins?

    No. Your hospice care team will help you determine what you need and then assist you in obtaining any special equipment or making any changes in your home.

  • Active QuestionInactive QuestionHow many family members or friends does it take to care for a patient at home?

    There’s no set number. One of the first things hospice will do is help you determine the amount of care you need. In addition, hospice staff will make regular visits to your home. We’re available to answer questions, provide support and teach caregivers how to care for their loved one.

  • Active QuestionInactive QuestionHow difficult is caring for a dying loved one at home?

    It’s never easy to provide end-of-life care for a loved one. Nights can be especially difficult and sometimes seem very long. However, the hospice care team is available 24 hours a day to speak with or visit you if needed. We can teach you what you need to know to care for your loved one. We also provide resources and bereavement support for caregivers and family members.

  • Active QuestionInactive QuestionDoes someone need to be with the patient at all times?

    No. It is usually not necessary for someone to be with the patient all the time. However, we do recommend continual end-of-life care and monitoring in the later stages of hospice.

  • Active QuestionInactive QuestionWhat do hospice volunteers do?

    Hospice volunteers are a special group of people that give of their time and talents to help patients and their families. They are available to visit with you and help run errands. They can also assist with daily activities and may read, sing, write letters, or just reminisce with you and your loved ones. Their support enhances the quality of life for patients and helps relieve some of the demands that are often placed on caregivers.

  • Active QuestionInactive QuestionCan I be cared for by hospice if I live in a nursing home or other type of long-term care facility?

    Yes. Hospice services typically can be provided wherever the patient calls home. In addition to the standard services provided by the nursing home or alternate care facility, residents will receive specialized visits from hospice nurses, hospice aides, chaplains, social workers and volunteers.

  • Active QuestionInactive QuestionHow does hospice manage pain?

    In hospice care, we believe that emotional and spiritual pain are just as real as physical pain. Hospice nurses and doctors use the most effective medications and devices to relieve pain and other symptoms. They are joined by specialists who are trained in physical therapy, music therapy, art therapy, massage therapy and nutritional counseling to help maintain patient comfort. Finally, various counselors, including clergy, help with emotional and spiritual support for patients and and bereavement support for family members and caregivers.

  • Active QuestionInactive QuestionWhat is hospice’s success rate in managing pain?

    Very high. Using a combination of medications, counseling and therapies, most people can attain an acceptable level of comfort to improve quality of life during end-of-life care.

  • Active QuestionInactive QuestionWill medications prevent me or my loved one from being able to talk or know what’s happening?

    Usually not. In hospice, our goal is to help people live as actively as possible, free of pain or discomfort.

  • Active QuestionInactive QuestionDoes hospice help the family after the death of the patient?

    Yes. Hospice provides continuing support for caregivers and families for up to 13 months following the loss of a loved one. We also sponsor bereavement support groups, conduct memorial services and provide support for anyone in the community who has experienced the loss of a friend or loved one.

  • Active QuestionInactive QuestionHow is hospice care different from home health care?

    Home health care helps people recover from an illness or injury and become as self-sufficient as possible. Visits typically decrease as the patient’s condition improves.

    Hospice care keeps patients comfortable as symptoms of their terminal illness worsen. Services typically increase over time to meet the needs of the patient.

  • Active QuestionInactive QuestionHow is hospice care different from palliative care?

    Hospice and palliative care both focus on quality of life and relief of uncomfortable symptoms. The difference is that palliative care may begin earlier (e.g., at diagnosis) and take place at the same time as curative treatment. Hospice care begins after curative treatment stops, to improve comfort and quality of life as the patient nears the end of their life. Hospice care provides all the services palliative care does, but palliative care does not typically include all the services that hospice care provides.


  • Personal Care


  • Active QuestionInactive QuestionWhat services do I need?

    Our team is experienced at asking the right questions to determine the appropriate services for best managing each case. One of our nurses may schedule a personal visit with the patient and any family members to learn more and carefully assess the situation. This results in a detailed Care Plan that clarifies what services are best for the client. Keep in mind that we constantly monitor each situation to keep up with the client’s evolving situation.

  • Active QuestionInactive QuestionAre all Amedisys employees proven trustworthy and competent?

    Our employees are the most essential reason behind our success, with all the personal emotion and skill they put into the care they provide – assuring that those we serve feel comfortable and at ease in their own homes. We attract the most qualified candidates, and each potential team member is vetted through several steps:

    • Current statement of good health from physician
    • Submission of current license and/or certification for verification
    • Criminal background checks
    • Ability to read, write and speak English
    • Passing grades on written test
    • Written references

  • Active QuestionInactive QuestionDoes the company provide back-up coverage?

    We are on call 24 hours a day, 7 days a week, 365 days a year. Our clients will never be left unattended during pre-arranged schedules.

  • Active QuestionInactive QuestionAre the workers insured while working in my home?

    All staff members are fully insured, in accordance with specific state laws. They are also fully bonded against theft.

  • Active QuestionInactive QuestionAre employees supervised on a regular basis?

    All employees are updated weekly regarding their clients’ cases. Our nurses supervise Personal Care team members on-site, carefully monitoring the condition of the patient and reporting any changes in his/her physical condition to the family and/or physician.

  • Active QuestionInactive QuestionHow much will this cost?

    Personal Care offers many great advantages, and you may discover that it can be a cost-effective solution for your needs. Amedisys and Associated Home Care are committed to keeping your expense as low as possible. We accept private health insurance, workers’ compensation insurance, long-term care insurance and payment through area ASAPs (Aging Services Access Points). We work with long-term care insurance companies and are happy to help guide you through the process of filing a claim.


  • Careers


  • Active QuestionInactive QuestionAre there currently any job openings near me?

    New job openings are posted each weekday to the Amedisys website. You can check for jobs in your area and field of expertise by visiting our Job Search page.

  • Active QuestionInactive QuestionHow can I learn more about the application process?

    Our Resume Submission Policy describes details of the application process, including how the information you submit will be used and stored.

  • Active QuestionInactive QuestionI forgot my Career Site Account password. How do I reset it?

    You can reset your password by clicking here or by using the ‘Forgot your password’ feature on our Career Site login page. You will need your account username and the email associated with your account. Forgot your username? Click here to have your login information sent to your email account.

  • Active QuestionInactive QuestionWhat is my application E-signature?

    Your e-signature for your application is the password you used to log into your Career Site account.

  • Active QuestionInactive QuestionI’ve submitted my application; what happens next?

    Thank you for applying to Amedisys! You will receive an email shortly after submitting your application confirming it is being reviewed by our recruiting team. If we feel you are a potential match, a member of our recruiting team will contact you, typically within two weeks.

    If we do not feel you meet the specific qualifications at this time, you will receive a notification that we will keep your resume on file for future opportunities.

  • Active QuestionInactive QuestionI received a notification from a recruiter to complete my application. Is there more for me to do?

    Your initial application was for general information, so we could get a better idea of your qualifications. If you received an email asking you to complete the full application, more information is needed from you. Please log back into your Career Site account to complete the full application.

  • Active QuestionInactive QuestionIs Amedisys an Equal Opportunity employer?

    Amedisys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

    In some cases we may ask applicants for demographic information for the purpose of monitoring equal opportunity or complying with applicable laws. This information will be recorded and separated from your application before the selection process begins.

  • Active QuestionInactive QuestionWho can I contact if I have other questions about the application process?

    If you have difficulties or questions about applying online, please contact the care center to which you applied or the recruiter who has been working directly with you.

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